Microsoft Live Support = Worst Support: The Issue

Submitted by Robert MacLean on Fri, 12/28/2007 - 08:49

So I have a problem, just a small one, when I go to any Passport/Live site and sign in, it fails. Only the first time, second time always in. Nothing serious I can work, but I thought maybe I should log this with Microsoft and maybe they can fix it? Since it is happening across multiple machines I am sure it's an account issue.

So off I log the call with all kinds of info (including I use Vista solely now on my work and home machines) and go though a few simple check emails. Annoyingly I get a new person on each email. Maybe I am spoilt from partner based support where the same person responds and they know whats going on, but getting a new person who is obviously not checking what has been done before and simply sending crap is getting too much. The last email broke the camels back. Why?

THEY TOLD ME TO UNINSTALL IE7! I mean for fucks sake, it's been out for year and is a flag ship product for Microsoft and support thinks it's the cause!?!? Worst is (and bonus points for you if you picked this up) Vista ships with it, there is no uninstall back to IE 6!?!I've attached a screenshot of the email in case you think I am crazy.