How to set all your users to use the same email handling methods

Submitted by Robert MacLean on Mon, 01/07/2008 - 20:24
In MSCRM 4.0 you can specify how the user works with their incoming and outgoing email. Incoming is none, the router, outlook client or the forward mail box while outgoing is the router, outlook client or none. There is two ways to config this, one get the user to set it in their settings (yeah right) or go through the users in the admin side, manually, one by one (boring and a waste of time). Well you can create a simple workflow to do it bulk: And voila now you have the users updated to the correct method. Another nice option for the network admins is once you installed the email router the ad users and groups has a menu option to launch the config tool for them (see http://www.sadev.co.za/files/ad.png)