The text entered exceeds the maximum length

Published on 06 February 2008 • Estimated reading time: 1 minutes

In MSCRM 4.0, you may get the following error when trying to track an email:

The text entered exceeds the maximum length

This is caused because the message ID is too long for the field (though the error message is confusing, as it suggests the text entered is the issue when you’re not actually entering it). To resolve this:

• Open the IE CRM Client.
• Open Settings.
• Select Customizations from the left menu and open the Email entity.
• Open Attributes and locate the messageid attribute.
• You should see a text box named Maximum Length with the value 100. Increase this to 200.
• Click Save and Close.
• Repeat: Click Save and Close.
• Click More Actions → Publish All Customizations.
• Click Start Menu, type Run, and enter iisreset → Click OK (or press Enter).

Thanks to Oli Ward on the PSS at Microsoft for solving this.