Telkom: Why do dumb?
I try not to rant on my blog and mostly I succeed. Today, though, I wanted to complain to Telkom about them inserting content into web pages on Twitter, so I head to their website to find their Twitter account. I don’t find one—I find three different Twitter accounts, and a situation so bad I cannot keep quiet!
It isn’t ideal to have three, and I can understand that different components might need their own accounts. In fact, they look like a business account (1), their cellphone brand (2), and a general one (3). The part that baffles me is what happens when I checked them.
The business account
This account has been taken over by spammers. :facepalm:
The mobile account
That account is suspended. :facepalm:
In fact, only the general account works! Mistakes happen—people mess up, accounts get suspended or lost—but it isn’t ideal or professional. The damage could have been mitigated by removing those links from your website. The fact that Telkom can’t or won’t speaks volumes about their lack of care. There is no acceptable reason for those bad links to remain, and whoever runs their website should hang up their HTML spurs and find a new career.
Let them know
Want to help let them know this isn’t acceptable? Here’s the form for the webmaster, and here’s a handy link to tweet to them quickly.